Member Login Issues

Incident Report for Peloton

Resolved

This incident has been resolved.

Posted Apr 02, 2024 - 18:34 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 02, 2024 - 18:33 EDT

Update

We have determined that the issue is connected to a vendor service. Services are beginning to recover, and we are actively monitoring for any other potential problems.

Posted Apr 02, 2024 - 18:11 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 02, 2024 - 18:04 EDT

Update

Members are currently experiencing major outages with the Peloton App, preventing logins and remote activation pages. Our teams have started investigating this issue.

Posted Apr 02, 2024 - 17:57 EDT

Investigating

We are currently investigating this issue.

Posted Apr 02, 2024 - 17:56 EDT

This incident affected: Bike/Tread/App/Row (Peloton App).