Update - An updated fix for this issue has been deployed. If you are still experiencing an issue with your touchscreen, please visit https://support.onepeloton.com/hc/en-us/?utm_campaign=touchscreen for additional assistance. We sincerely apologize for any interruption to your workout.
Sep 21, 21:08 EDT
Update - A fix has been implemented for this issue but additional steps may be required on your device. Please visit https://support.onepeloton.com/hc/en-us/?utm_campaign=touchscreen for assistance.
Sep 20, 14:13 EDT
Monitoring - We will continue to post Status Updates as we monitor this issue.
Sep 20, 11:21 EDT
Identified - We have identified an issue with touchscreens on connected fitness devices. We are working to resolve the issue and will continue to provide updates on the Status Page.
Sep 20, 11:02 EDT
Update - We are continuing to investigate this issue with live captions. You may not be able to view closed captions during live classes at this time. We expect to restore service shortly. Closed captions during on-demand classes are still available. Thank you for your understanding.
Sep 11, 10:23 EDT
Investigating - We are investigating an issue with live captions during live classes. This may impact your ability to view closed captions during live classes.
Sep 10, 13:52 EDT
Bike/Tread/Digital Degraded Performance
Member Login Degraded Performance
Live Classes Degraded Performance
On Demand Classes Degraded Performance
Leaderboard Degraded Performance
Activation Degraded Performance
Website Operational
Peloton Site - US (onepeloton.com) Operational
Peloton Site - Canada (onepeloton.ca) Operational
Peloton Site - UK (onepeloton.co.uk) Operational
Peloton Site - Germany (onepeloton.de) Operational
Peloton Apparel (apparel.onepeloton.com) Operational
Peloton Studio (studio.onepeloton.com) Operational
Peloton Support (support.onepeloton.com) Operational
Member Profile/Workout History (members.onepeloton.com) Operational
Peloton Returns (returns.onepeloton.com) Operational
Contact Operational
Phone Operational
Chat Operational
Support Tickets Operational
Retail/Studio Operational
In-Store Purchases Operational
Peloton Studios UK Operational
Peloton Studios New York (PSNY) Operational
Integrations Operational
Facebook Operational
Strava Operational
Fitbit Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 22, 2021

No incidents reported today.

Sep 21, 2021

Unresolved incident: Touchscreen Issue.

Sep 20, 2021
Resolved - The routing issue with our phone system has been resolved.
Sep 20, 17:31 EDT
Monitoring - A fix has been implemented for our Phone platform and we are monitoring the results.
Sep 20, 13:12 EDT
Investigating - We are investigating an issue with our Phone platform that is preventing some incoming calls from routing to our associates. Please visit our support page at support.onepeloton.com to chat with one of our associates.
Sep 20, 11:14 EDT
Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021
Resolved - This incident has been resolved.
Sep 17, 17:39 EDT
Investigating - We are currently investigating an issue with chat routing that may delay chat routing to our Support associates.
Sep 17, 10:25 EDT
Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021
Sep 10, 2021
Sep 9, 2021

No incidents reported.

Sep 8, 2021

No incidents reported.