Music exports to Spotify/Apple
Monitoring - Members may not see their exported songs for a while as the export to Spotify/Apple music is experiencing latency.
Dec 02, 2024 - 11:52 EST
Guided Scenic Rides are failing to load for some members.
Identified - A fix has been tested and will roll out to members beginning 12/16. If you encounter this issue in the meantime, use the following workaround: start a scenic class that is not guided (distance / time), exit that class, and then start the guided scenic class.
Nov 25, 2024 - 17:05 EST
Mix on Device feature has been disabled due to isolated reports of music and instructor audio being out of sync.
Identified - The issue has been root caused, and the team is working on implementing and testing a fix. We expect the feature to be turned back on for members the first week of January.
Nov 13, 2024 - 19:18 EST
Uptime over the past 90 days. View historical uptime.
Bike/Tread/App/Row Operational
90 days ago
99.98 % uptime
Today
Member Login Operational
90 days ago
100.0 % uptime
Today
Live Classes Operational
90 days ago
100.0 % uptime
Today
On Demand Classes Operational
90 days ago
100.0 % uptime
Today
Leaderboard Operational
90 days ago
100.0 % uptime
Today
Activation Operational
90 days ago
99.9 % uptime
Today
Peloton App Operational
90 days ago
100.0 % uptime
Today
Lanebreak and Entertainment Operational
Connected Fitness Tablets Operational
Hardware Operational
90 days ago
100.0 % uptime
Today
Strength+ App Operational
90 days ago
100.0 % uptime
Today
Website Operational
90 days ago
99.96 % uptime
Today
Peloton Site - (onepeloton.com) Operational
90 days ago
99.88 % uptime
Today
Peloton Apparel (apparel.onepeloton.com) Operational
90 days ago
100.0 % uptime
Today
Peloton Studio (studio.onepeloton.com) Operational
90 days ago
99.9 % uptime
Today
Peloton Support (support.onepeloton.com) Operational
90 days ago
100.0 % uptime
Today
Peloton Profile/Workout History (members.onepeloton.com) Operational
90 days ago
99.99 % uptime
Today
Peloton Returns (returns.onepeloton.com) Operational
90 days ago
100.0 % uptime
Today
Peloton Checkout (onepeloton.com/checkout) Operational
90 days ago
99.96 % uptime
Today
Contact Operational
90 days ago
100.0 % uptime
Today
Phone Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Support Tickets Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
99.97 % uptime
Today
Facebook Operational
90 days ago
100.0 % uptime
Today
Strava Operational
90 days ago
100.0 % uptime
Today
Fitbit Operational
90 days ago
100.0 % uptime
Today
Instagram Operational
90 days ago
100.0 % uptime
Today
Spotify Operational
90 days ago
100.0 % uptime
Today
Apple Music Operational
90 days ago
100.0 % uptime
Today
Affirm Operational
90 days ago
99.8 % uptime
Today
Checkout Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 7, 2024

No incidents reported today.

Dec 6, 2024
Some members are seeing debug information overlaying their screen while in class.
Resolved - This incident has been resolved.
Dec 6, 16:04 EST
Identified - The team has identified the issue, and a fix will be released to all members by 12/6. If you encounter this issue in the meantime, reboot your device and the debug overlay will clear.
Dec 2, 19:35 EST
Some reports of members unexpectedly seeing the pin lock during an entertainment experience or unable to initiate an entertainment experience.
Resolved - This incident has been resolved.
Dec 6, 15:55 EST
Investigating - The team is currently investigating this issue.
Dec 6, 14:38 EST
Dec 5, 2024
Missing Information on Homepage
Resolved - This incident has been resolved.
Dec 5, 17:42 EST
Investigating - Team is investigating an issue preventing streak and workout information from displaying the homepage.
Dec 5, 16:54 EST
Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

Unresolved incident: Music exports to Spotify/Apple.

Dec 1, 2024

No incidents reported.

Nov 30, 2024
Errors on Scheduling Delivery Page
Resolved - This incident has been resolved.
Nov 30, 10:58 EST
Monitoring - All members should now be able to resume scheduling their deliveries.

If a member encountered an error between 9:30am - 5:45pm EST, we recommend members scheduled their delivery via the link in their order confirmation email or access through the order status page (https://account.onepeloton.com/orderhistory). Members will also receive a reminder email to schedule the delivery if no delivery is schedule. We apologize for the inconvenience.
Nov 29, 18:15 EST
Update - Some members will see an error message when attempting to schedule their delivery, at this time those members will not be able to schedule delivery, we apologize for the inconvenience.

Once this issue is resolved with our delivery partners members will be able to schedule via the link in their order confirmation email or accessing order status page (https://account.onepeloton.com/orderhistory), otherwise a reminder email will be sent to schedule the delivery.

Team is working with our partner to resolve the issue.
Nov 29, 15:24 EST
Identified - Some members when scheduling their delivery may receive a "hmmm, it looks like that slot is not available" error message due to an issue with a delivery partner.

This does not mean the date has not been scheduled, we advise members to check https://account.onepeloton.com/orderhistory to see their confirmed delivery time. If member's order was not scheduled, a reminder email will be sent to schedule the order.

Team is working with our partner to resolve the issue.
Nov 29, 12:34 EST
Nov 29, 2024
Increased Latencies for Affirm Checkouts
Resolved - This incident has been resolved.
Nov 29, 15:17 EST
Update - Our partner Affirm is seeing almost full recovery, members should now be able to complete their checkouts with Affirm. Team continues to monitor.
Nov 29, 15:08 EST
Monitoring - Our financing partner Affirm is experiencing increase latencies and error rates across their services in the US, this issue has been mitigated and team is monitoring. Members may be have issues completing checkouts using Affirm financing in the US during this time.
Nov 29, 14:28 EST
Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024
Increased Latencies for Affirm Checkouts
Resolved - This incident has been resolved.
Nov 26, 07:54 EST
Monitoring - Affirm has implemented a fix and we are seeing recovery with members being able to checkout with Affirm again. Team will continue to monitor.
Nov 25, 23:16 EST
Update - Members will not be able to checkout in the US with Affirm at the time, team is keeping in close contact as Affirm.
Nov 25, 19:05 EST
Investigating - Our financing partner Affirm is experiencing increase latencies and error rates across their services in the US, members may be have issues completing checkouts using Affirm financing during this time.
Nov 25, 18:04 EST
Nov 25, 2024
The metrics bar for power zones is not currently visible on Just Ride
Resolved - This incident was resolved on 11/15 with a release that rolled out to members.
Nov 25, 16:56 EST
Investigating - The team has root caused the issue, and a fix will roll out in next week's release starting on 11/12.
Nov 4, 17:12 EST
Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

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