Peloton Status

Some members are reporting seeing a critical camera error on their Guide / camera functionality is not working.

Monitoring - This issue has been fixed, and we are monitoring the results. If you encounter this issue, please update your Guide to the latest software.
Oct 21, 2024 - 17:56 EDT

Identified - The root cause of this issue has been identified and a fix has been released. If you encounter this issue, please update your device to the latest software.
Oct 21, 2024 - 12:38 EDT

Investigating - The team is investigating reports. Members that encounter this issue can factory reset their Guide in order to re-enable the camera / tracking capabilities.
Oct 21, 2024 - 11:47 EDT

The find friends on Facebook feature is currently unavailable.

Identified - The issue has been identified, and we are working to bring this feature back online.
Oct 16, 2024 - 11:52 EDT

Uptime over the past 90 days. View historical uptime.

Bike/Tread/App/Row Operational

90 days ago

99.96 % uptime

Today

Member Login Operational

90 days ago

100.0 % uptime

Today

Live Classes Operational

90 days ago

99.98 % uptime

Today

On Demand Classes Operational

90 days ago

99.98 % uptime

Today

Leaderboard Operational

90 days ago

100.0 % uptime

Today

Activation Operational

90 days ago

99.9 % uptime

Today

Peloton App Operational

90 days ago

99.87 % uptime

Today

Lanebreak and Entertainment Operational

Connected Fitness Tablets Operational

Hardware Operational

90 days ago

100.0 % uptime

Today

Website Operational

90 days ago

99.98 % uptime

Today

Peloton Site - (onepeloton.com) Operational

90 days ago

100.0 % uptime

Today

Peloton Apparel (apparel.onepeloton.com) Operational

90 days ago

100.0 % uptime

Today

Peloton Studio (studio.onepeloton.com) Operational

90 days ago

99.9 % uptime

Today

Peloton Support (support.onepeloton.com) Operational

90 days ago

100.0 % uptime

Today

Peloton Profile/Workout History (members.onepeloton.com) Operational

90 days ago

99.98 % uptime

Today

Peloton Returns (returns.onepeloton.com) Operational

90 days ago

100.0 % uptime

Today

Peloton Checkout (onepeloton.com/checkout) Operational

90 days ago

99.99 % uptime

Today

Contact Operational

90 days ago

100.0 % uptime

Today

Phone Operational

90 days ago

100.0 % uptime

Today

Chat Operational

90 days ago

100.0 % uptime

Today

Support Tickets Operational

90 days ago

100.0 % uptime

Today

Integrations Operational

90 days ago

100.0 % uptime

Today

Facebook Operational

90 days ago

100.0 % uptime

Today

Strava Operational

90 days ago

100.0 % uptime

Today

Fitbit Operational

90 days ago

100.0 % uptime

Today

Instagram Operational

90 days ago

100.0 % uptime

Today

Spotify Operational

90 days ago

100.0 % uptime

Today

Apple Music Operational

90 days ago

100.0 % uptime

Today

Affirm Operational

90 days ago

100.0 % uptime

Today

Checkout Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 22, 2024

No incidents reported today.

Oct 21, 2024

Some members setting up their Tread+ may encounter a crash loop.

Resolved - This incident has been resolved.
Oct 21, 11:41 EDT

Update - We are continuing to work on a fix for this issue.
Oct 10, 20:50 EDT

Identified - The issue has been identified, and the team is working on a resolution.
Oct 10, 08:30 EDT

Investigating - We are currently investigating this issue.
Oct 9, 21:46 EDT

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

Elevated Crash Rate for Peloton WearOS Watch App

Resolved - This incident has been resolved.
Oct 17, 12:01 EDT

Monitoring - The latest Android release 3.35.0 has begun to roll out which will resolve the issues with crashes on our WearOS app.
Oct 10, 10:25 EDT

Identified - Team is still seeing elevated crash rates with latest release and working on an additional fix to release.
Sep 30, 07:35 EDT

Monitoring - Team has released a fix for this issue in version 3.33.0. The update will be rolling out to devices over the next few days.
Sep 6, 07:45 EDT

Investigating - We have identified an issue with the Peloton Watch App for WearOS (version 3.32.0) causing the app to crash under multiple scenarios. We have identified the root cause and are actively working on a fix for the issue.
Sep 4, 18:14 EDT

Oct 16, 2024

Errors with creating Apple App Subscription

Resolved - This incident has been resolved.
Oct 16, 14:12 EDT

Monitoring - Team is identified an issue with members being able to start subscriptions via Apple App Store for the Peloton App. Team is seeing recovery and is monitoring
Oct 16, 12:03 EDT

Oct 15, 2024

No incidents reported.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

Oct 9, 2024

Oct 8, 2024

No incidents reported.

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