Issue connecting to Fitbit accounts
Identified - We’ve identified an issue with linking profiles to Fitbit. Currently, members are unable to connect new profiles to Fitbit. Connected accounts are not impacted by this issue.
Jan 14, 18:20 EST
Bike/Tread/Digital Operational
Member Login Operational
Live Classes Operational
On Demand Classes Operational
Leaderboard Operational
Activation Operational
Website Operational
Peloton Site - US (onepeloton.com) Operational
Peloton Site - Canada (onepeloton.ca) Operational
Peloton Site - UK (onepeloton.co.uk) Operational
Peloton Site - Germany (onepeloton.de) Operational
Peloton Apparel (apparel.onepeloton.com) Operational
Peloton Studio (studio.onepeloton.com) Operational
Peloton Support (support.onepeloton.com) Operational
Member Profile/Workout History (members.onepeloton.com) Operational
Peloton Returns (returns.onepeloton.com) Operational
Contact Operational
Phone Operational
Chat Operational
Support Tickets Operational
Retail/Studio Operational
In-Store Purchases Operational
Peloton Studios UK Operational
Peloton Studios New York (PSNY) Operational
Integrations Partial Outage
Facebook Operational
Strava Operational
Fitbit Partial Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 18, 2021

No incidents reported today.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

Unresolved incident: Issue connecting to Fitbit accounts.

Jan 13, 2021
Phone Queueing Delay
Resolved - This incident has been resolved.
Jan 13, 18:49 EST
Investigating - We are currently investigating an issue with our telephone lines and are currently not available by phone. Our sales team is available by Chat at https://www.onepeloton.com and our Support team is available by Chat at https://support.onepeloton.com. We apologize for any inconvenience while we investigate.
Jan 13, 17:17 EST
Identified - The Peloton team has identified the cause of the issue but has not yet implemented a fix or workaround.
Jan 13, 16:57 EST
Jan 12, 2021
Phone System Issue
Resolved - This incident has been resolved.
Jan 12, 10:11 EST
Update - We are continuing to monitor for any further issues.
Jan 12, 10:05 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 12, 10:05 EST
Investigating - We are currently investigating an issue with our telephone lines and are currently not available by phone. Our sales team is available by Chat at https://www.onepeloton.com and our Support team is available by Chat at https://support.onepeloton.com. We apologize for any inconvenience while we investigate.
Jan 12, 10:00 EST
Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021

No incidents reported.

Jan 6, 2021

No incidents reported.

Jan 5, 2021

No incidents reported.

Jan 4, 2021

No incidents reported.

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