Identified - Team has identified the root cause an issue that impact some members with their total minute calculation between time based Challenges and Total Active Time graph on the profile page. Team working to implement a fix and will backfill data to correct this for members.
Feb 14, 2025 - 07:40 EST
Investigating - Team has identified an issue forcing members to re-login on Apple TV after their app is updated or upon a force quit. Investigation in progress.
Feb 11, 2025 - 12:24 EST
Resolved -
This incident has been resolved.
Feb 4, 09:43 EST
Monitoring -
Team has backfilled half of the PR achievements that were missed between 1/15-1/21 and will continue this process over the next few days until all records are restored.
Jan 28, 21:08 EST
Identified -
Team has identified there was an issue with awarding PR achievements between 1/15 and 1/21 that impacted the majority of our members. This issue has been resolved going forward and team is working to backfill the data missed between 1/15 and 1/21
Jan 21, 15:57 EST