Investigating - We are currently investigating this issue. If you encounter a crash loop while setting up your Tread+, please follow these steps:
1. Factory reset the tablet (follow the steps for a soft factory reset detailed here https://support.onepeloton.com/s/article/21641387416212-Factory-Reset-Your-Peloton-Product)
2. Go through onboarding. If the screen starts to blink, turn the screen off by pressing the stop button.
3. Wait 24 hours
4. After 24 hours, reboot the Tread+

Oct 09, 2024 - 21:46 EDT
Identified - Team is still seeing elevated crash rates with latest release and working on an additional fix to release.
Sep 30, 2024 - 07:35 EDT
Monitoring - Team has released a fix for this issue in version 3.33.0. The update will be rolling out to devices over the next few days.
Sep 06, 2024 - 07:45 EDT
Investigating - We have identified an issue with the Peloton Watch App for WearOS (version 3.32.0) causing the app to crash under multiple scenarios. We have identified the root cause and are actively working on a fix for the issue.
Sep 04, 2024 - 18:14 EDT
Bike/Tread/App/Row Degraded Performance
90 days ago
99.96 % uptime
Today
Member Login Operational
90 days ago
100.0 % uptime
Today
Live Classes Operational
90 days ago
99.98 % uptime
Today
On Demand Classes Operational
90 days ago
99.98 % uptime
Today
Leaderboard Operational
90 days ago
100.0 % uptime
Today
Activation Operational
90 days ago
99.93 % uptime
Today
Peloton App Operational
90 days ago
99.87 % uptime
Today
Lanebreak and Entertainment Operational
Connected Fitness Tablets Degraded Performance
Hardware Operational
90 days ago
100.0 % uptime
Today
Website Operational
90 days ago
99.98 % uptime
Today
Peloton Site - (onepeloton.com) Operational
90 days ago
100.0 % uptime
Today
Peloton Apparel (apparel.onepeloton.com) Operational
90 days ago
100.0 % uptime
Today
Peloton Studio (studio.onepeloton.com) Operational
90 days ago
99.9 % uptime
Today
Peloton Support (support.onepeloton.com) Operational
90 days ago
100.0 % uptime
Today
Peloton Profile/Workout History (members.onepeloton.com) Operational
90 days ago
99.98 % uptime
Today
Peloton Returns (returns.onepeloton.com) Operational
90 days ago
100.0 % uptime
Today
Peloton Checkout (onepeloton.com/checkout) Operational
90 days ago
99.99 % uptime
Today
Contact Operational
90 days ago
100.0 % uptime
Today
Phone Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Support Tickets Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Facebook Operational
90 days ago
100.0 % uptime
Today
Strava Operational
90 days ago
100.0 % uptime
Today
Fitbit Operational
90 days ago
100.0 % uptime
Today
Instagram Operational
90 days ago
100.0 % uptime
Today
Spotify Operational
90 days ago
100.0 % uptime
Today
Apple Music Operational
90 days ago
100.0 % uptime
Today
Affirm Operational
90 days ago
100.0 % uptime
Today
Checkout Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 10, 2024

No incidents reported today.

Oct 9, 2024

Unresolved incident: Some members setting up their Tread+ may encounter a crash loop..

Oct 8, 2024

No incidents reported.

Oct 7, 2024
Resolved - This incident has been resolved.
Oct 7, 12:43 EDT
Identified - The issue has been identified and a fix is being implemented.
Oct 7, 12:29 EDT
Resolved - This incident has been resolved.
Oct 7, 12:27 EDT
Identified - The issue has been root caused, and a fix will roll out next week.
Sep 23, 18:14 EDT
Resolved - This incident has been resolved.
Oct 7, 12:26 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 26, 12:07 EDT
Investigating - We are currently investigating this issue.
Sep 26, 11:40 EDT
Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024
Resolved - This incident has been resolved.
Sep 30, 22:12 EDT
Investigating - Team is investigating an issue with activating subscriptions on pre-owned equipment.
Sep 30, 17:29 EDT
Resolved - This incident has been resolved.
Sep 30, 16:35 EDT
Investigating - We are currently investigating this issue.
Sep 30, 14:35 EDT
Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024
Resolved - This incident has been resolved.
Sep 27, 18:28 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 27, 11:46 EDT
Investigating - We are currently investigating this issue.
Sep 27, 11:08 EDT
Resolved - This incident has been resolved.
Sep 27, 12:06 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 27, 11:35 EDT
Identified - The issue has been identified and a fix is being implemented.
Sep 27, 11:27 EDT
Sep 26, 2024
Resolved - This incident has been resolved.
Sep 26, 10:03 EDT
Investigating - Members are reporting that they encountering a login error when trying to login to Facebook using the QR code. While the team investigates the issue, if you encounter this error, retry entering your username/password and two factor authentication.
Jun 26, 13:45 EDT
Completed - The scheduled maintenance has been completed.
Sep 26, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 21:30 EDT
Scheduled - We will be performing an update on the Peloton platform between 9:30pm - 12:00am ET on Wednesday, September 25th. We take every effort to ensure a seamless experience for our members, but you may experience service interruption during this time.
Sep 25, 13:40 EDT