Peloton Status

Some members setting up their Tread+ may encounter a crash loop.

Investigating - We are currently investigating this issue. If you encounter a crash loop while setting up your Tread+, please follow these steps:
1. Factory reset the tablet (follow the steps for a soft factory reset detailed here https://support.onepeloton.com/s/article/21641387416212-Factory-Reset-Your-Peloton-Product)
2. Go through onboarding. If the screen starts to blink, turn the screen off by pressing the stop button.
3. Wait 24 hours
4. After 24 hours, reboot the Tread+
Oct 09, 2024 - 21:46 EDT

Elevated Crash Rate for Peloton WearOS Watch App

Identified - Team is still seeing elevated crash rates with latest release and working on an additional fix to release.
Sep 30, 2024 - 07:35 EDT

Monitoring - Team has released a fix for this issue in version 3.33.0. The update will be rolling out to devices over the next few days.
Sep 06, 2024 - 07:45 EDT

Investigating - We have identified an issue with the Peloton Watch App for WearOS (version 3.32.0) causing the app to crash under multiple scenarios. We have identified the root cause and are actively working on a fix for the issue.
Sep 04, 2024 - 18:14 EDT

Uptime over the past 90 days. View historical uptime.

Bike/Tread/App/Row Degraded Performance

90 days ago

99.96 % uptime

Today

Member Login Operational

90 days ago

100.0 % uptime

Today

Live Classes Operational

90 days ago

99.98 % uptime

Today

On Demand Classes Operational

90 days ago

99.98 % uptime

Today

Leaderboard Operational

90 days ago

100.0 % uptime

Today

Activation Operational

90 days ago

99.93 % uptime

Today

Peloton App Operational

90 days ago

99.87 % uptime

Today

Lanebreak and Entertainment Operational

Connected Fitness Tablets Degraded Performance

Hardware Operational

90 days ago

100.0 % uptime

Today

Website Operational

90 days ago

99.98 % uptime

Today

Peloton Site - (onepeloton.com) Operational

90 days ago

100.0 % uptime

Today

Peloton Apparel (apparel.onepeloton.com) Operational

90 days ago

100.0 % uptime

Today

Peloton Studio (studio.onepeloton.com) Operational

90 days ago

99.9 % uptime

Today

Peloton Support (support.onepeloton.com) Operational

90 days ago

100.0 % uptime

Today

Peloton Profile/Workout History (members.onepeloton.com) Operational

90 days ago

99.98 % uptime

Today

Peloton Returns (returns.onepeloton.com) Operational

90 days ago

100.0 % uptime

Today

Peloton Checkout (onepeloton.com/checkout) Operational

90 days ago

99.99 % uptime

Today

Contact Operational

90 days ago

100.0 % uptime

Today

Phone Operational

90 days ago

100.0 % uptime

Today

Chat Operational

90 days ago

100.0 % uptime

Today

Support Tickets Operational

90 days ago

100.0 % uptime

Today

Integrations Operational

90 days ago

100.0 % uptime

Today

Facebook Operational

90 days ago

100.0 % uptime

Today

Strava Operational

90 days ago

100.0 % uptime

Today

Fitbit Operational

90 days ago

100.0 % uptime

Today

Instagram Operational

90 days ago

100.0 % uptime

Today

Spotify Operational

90 days ago

100.0 % uptime

Today

Apple Music Operational

90 days ago

100.0 % uptime

Today

Affirm Operational

90 days ago

100.0 % uptime

Today

Checkout Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 10, 2024

No incidents reported today.

Oct 9, 2024

Unresolved incident: Some members setting up their Tread+ may encounter a crash loop..

Oct 8, 2024

No incidents reported.

Oct 7, 2024

Members might encounter issues with the leaderboard during live and on demand classes.

Resolved - This incident has been resolved.
Oct 7, 12:43 EDT

Identified - The issue has been identified and a fix is being implemented.
Oct 7, 12:29 EDT

Search is not working as expected and is only successfully loading the first page of results.

Resolved - This incident has been resolved.
Oct 7, 12:27 EDT

Identified - The issue has been root caused, and a fix will roll out next week.
Sep 23, 18:14 EDT

Members may encounter issues accessing their schedules. Class content may still be accessed from the Homescreen and On Demand library.

Resolved - This incident has been resolved.
Oct 7, 12:26 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 26, 12:07 EDT

Investigating - We are currently investigating this issue.
Sep 26, 11:40 EDT

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

Used Equipment Activation Fee Checkout Issue

Resolved - This incident has been resolved.
Sep 30, 22:12 EDT

Investigating - Team is investigating an issue with activating subscriptions on pre-owned equipment.
Sep 30, 17:29 EDT

Studio Reservation Site Not Loading

Resolved - This incident has been resolved.
Sep 30, 16:35 EDT

Investigating - We are currently investigating this issue.
Sep 30, 14:35 EDT

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

Members may not be able to book studio classes or sign-up for wait lists

Resolved - This incident has been resolved.
Sep 27, 18:28 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 27, 11:46 EDT

Investigating - We are currently investigating this issue.
Sep 27, 11:08 EDT

Unable to start workouts on members.onepeloton.com

Resolved - This incident has been resolved.
Sep 27, 12:06 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 27, 11:35 EDT

Identified - The issue has been identified and a fix is being implemented.
Sep 27, 11:27 EDT

Sep 26, 2024

Members unable to connect and share to Facebook

Resolved - This incident has been resolved.
Sep 26, 10:03 EDT

Investigating - Members are reporting that they encountering a login error when trying to login to Facebook using the QR code. While the team investigates the issue, if you encounter this error, retry entering your username/password and two factor authentication.
Jun 26, 13:45 EDT

Maintenance Window

Completed - The scheduled maintenance has been completed.
Sep 26, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 21:30 EDT

Scheduled - We will be performing an update on the Peloton platform between 9:30pm - 12:00am ET on Wednesday, September 25th. We take every effort to ensure a seamless experience for our members, but you may experience service interruption during this time.
Sep 25, 13:40 EDT

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