Identified - We have received member reports that their language preference has been reset on reboot, and that they are unable to correct their language selection in the system settings menu. The team has identified fixes and expects to roll them out in a software update on 4/15. If you encounter this problem in the meantime, you can:
-Hold the power button down and shutdown the tablet
-Wait 30+ seconds
-Power the tablet on
-Select language in profile settings

Apr 12, 2024 - 16:05 EDT
Investigating - A fix will roll out week of 4/15, and the team will monitor results.
Mar 24, 2024 - 08:15 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 11, 2024 - 10:55 EDT
Investigating - We are currently investigating this issue.
Apr 09, 2024 - 13:28 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 05, 2024 - 22:39 EDT
Investigating - We are currently investigating limited reports of platform detect errors and 0 metrics on the Peloton Bike for new installations. The team has identified a fix. If you are encountering this issue, and it is not resolved with a factory reset or after securing your cables, please contact member support to schedule a field repair.
Mar 14, 2024 - 16:05 EDT
Identified - The issue has been identified and a fix has been released. Impacted members may need to perform a hard factory reset to fully recover. Instructions on how to factory reset your tablet can be found on support.onepeloton.com. Note: This will not result in a loss of your data.
Apr 03, 2024 - 18:11 EDT
Investigating - The team is investigating reports from some V1 Bike members that they are experiencing a crash on launch of the Peloton app.
Apr 03, 2024 - 08:21 EDT
Bike/Tread/App/Row Degraded Performance
90 days ago
99.77 % uptime
Today
Member Login Operational
90 days ago
100.0 % uptime
Today
Live Classes Operational
90 days ago
100.0 % uptime
Today
On Demand Classes Operational
90 days ago
99.96 % uptime
Today
Leaderboard Operational
90 days ago
100.0 % uptime
Today
Activation Operational
90 days ago
100.0 % uptime
Today
Peloton App Operational
90 days ago
98.45 % uptime
Today
Lanebreak and Entertainment Operational
Connected Fitness Tablets Degraded Performance
Hardware Operational
90 days ago
100.0 % uptime
Today
Website Operational
90 days ago
99.57 % uptime
Today
Peloton Site - (onepeloton.com) Operational
90 days ago
99.81 % uptime
Today
Peloton Apparel (apparel.onepeloton.com) Operational
90 days ago
100.0 % uptime
Today
Peloton Studio (studio.onepeloton.com) Operational
90 days ago
100.0 % uptime
Today
Peloton Support (support.onepeloton.com) Operational
90 days ago
100.0 % uptime
Today
Peloton Profile/Workout History (members.onepeloton.com) Operational
90 days ago
100.0 % uptime
Today
Peloton Returns (returns.onepeloton.com) Operational
90 days ago
100.0 % uptime
Today
Peloton Checkout (onepeloton.com/checkout) Operational
90 days ago
97.2 % uptime
Today
Contact Operational
90 days ago
99.99 % uptime
Today
Phone Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
99.98 % uptime
Today
Support Tickets Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
99.9 % uptime
Today
Facebook Operational
90 days ago
100.0 % uptime
Today
Strava Operational
90 days ago
100.0 % uptime
Today
Fitbit Operational
90 days ago
100.0 % uptime
Today
Instagram Operational
90 days ago
100.0 % uptime
Today
Spotify Operational
90 days ago
100.0 % uptime
Today
Apple Music Operational
90 days ago
100.0 % uptime
Today
Affirm Operational
90 days ago
99.24 % uptime
Today
Checkout Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 12, 2024

Unresolved incidents: Bike+, Tread, and Row members may see their language selection reset on reboot., Intermittent issues receiving high fives.

Apr 11, 2024

Unresolved incident: Some German Members Unable to Update Payment Method.

Apr 10, 2024

No incidents reported.

Apr 9, 2024
Resolved - This incident has been resolved.
Apr 9, 13:24 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 2, 17:26 EDT
Investigating - We are currently investigating this issue.
Mar 26, 11:52 EDT
Resolved - This incident has been resolved.
Apr 9, 13:24 EDT
Update - Team has rolled out a fix and is monitoring. Just Workout workout's may take up to 5 minutes to reflect in Strava.
Mar 25, 15:56 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 25, 15:56 EDT
Resolved - Root cause was identified and the problem has been resolved. Dashboard metrics are returning to normal. The team will continue to monitor.
Apr 9, 09:53 EDT
Update - The team is investigating an issue preventing members from accessing Lanebreak on Android 7.
Apr 9, 06:47 EDT
Investigating - We are currently investigating this issue.
Apr 9, 06:46 EDT
Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

Unresolved incident: Elevated platform detect errors on V1 bike.

Apr 4, 2024
Resolved - The incident previously impacting our chat platform has been resolved.
Apr 4, 12:11 EDT
Investigating - We are investigating an issue that is affecting our chat platform. If you need assistance, please reach out to our US Support Team via phone at 1-866-679-9129.

We apologize for any inconvenience this may cause.

Apr 4, 10:59 EDT
Apr 3, 2024

Unresolved incident: Some V1 Bike members are experiencing a crash on launch.

Apr 2, 2024
Resolved - This incident has been resolved.
Apr 2, 18:34 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 2, 18:33 EDT
Update - We have determined that the issue is connected to a vendor service. Services are beginning to recover, and we are actively monitoring for any other potential problems.
Apr 2, 18:11 EDT
Identified - The issue has been identified and a fix is being implemented.
Apr 2, 18:04 EDT
Update - Members are currently experiencing major outages with the Peloton App, preventing logins and remote activation pages. Our teams have started investigating this issue.
Apr 2, 17:57 EDT
Investigating - We are currently investigating this issue.
Apr 2, 17:56 EDT
Resolved - This incident has been resolved.
Apr 2, 18:30 EDT
Investigating - We are currently investigating this issue.
Mar 29, 07:42 EDT
Apr 1, 2024

No incidents reported.

Mar 31, 2024

No incidents reported.

Mar 30, 2024

No incidents reported.

Mar 29, 2024