Identified - The issue has been identified and a fix is being implemented.
Aug 13, 09:07 EDT
Investigating - We are aware that Members using Three network in the UK may be experiencing degraded streaming performance and we are working to resolve the issue
Aug 13, 09:06 EDT
Update - Out of an abundance of caution, we have decided to close all Peloton studios to the public to prioritize the health and safety of our team, community, and instructors. Classes will still be streamed live on the Peloton Bike, Tread and App. We apologize for any inconvenience and look forward to welcoming you to our studios in the future.

Some of our showrooms in select locations have reopened but require scheduling an appointment in advance. Please visit www.onepeloton.com/showrooms for updated hours and to schedule an appointment.
Jul 7, 21:49 EDT
Update - Out of an abundance of caution, we have decided to close all Peloton studios to the public to prioritize the health and safety of our team, community, and instructors. Classes will still be streamed live on the Peloton Bike, Tread and App. We apologize for any inconvenience and look forward to welcoming you to our studios in the future.

We have also decided to close all of our retail showrooms globally March 16-29, with current plans to reopen on March 30. Our e-commerce and inside sales channels remain open at one peloton dot com, and retail associates from your local showroom are available remotely by chat, phone or email, so we can continue to sell our Connected Fitness products to people during a time when they may need it most.
Mar 16, 10:19 EDT
Monitoring - Out of an abundance of caution, we have decided to close all Peloton studios to the public to prioritize the health and safety of our team, community, and instructors. Classes will still be streamed live on the Peloton Bike, Tread and App. We apologize for any inconvenience and look forward to welcoming you to our studios in the future.
Mar 14, 14:04 EDT
Bike/Tread/Digital Operational
Member Login Operational
Live Classes Operational
On Demand Classes Operational
Leaderboard Operational
Activation Operational
Website Operational
Peloton Site - US (onepeloton.com) Operational
Peloton Site - Canada (onepeloton.ca) Operational
Peloton Site - UK (onepeloton.co.uk) Operational
Peloton Site - Germany (onepeloton.de) Operational
Peloton Apparel (apparel.onepeloton.com) Operational
Peloton Studio (studio.onepeloton.com) Operational
Peloton Support (support.onepeloton.com) Operational
Member Profile/Workout History (members.onepeloton.com) Operational
Peloton Returns (returns.onepeloton.com) Operational
Contact Operational
Phone Operational
Chat Operational
Support Tickets Operational
Retail/Studio Operational
In-Store Purchases Operational
Peloton Studios UK Operational
Peloton Studios New York (PSNY) Operational
Integrations Operational
Facebook Operational
Strava Operational
Fitbit Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 20, 2020

No incidents reported today.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

Sep 10, 2020

No incidents reported.

Sep 9, 2020
Resolved - This incident has been resolved.
Sep 9, 10:08 EDT
Monitoring - After working with our telephony partners, we have identified the issue and implemented a fix and our teams should now be reachable by phone. We will continue to monitor and update this page accordingly.
Sep 9, 09:59 EDT
Update - We are continuing to investigate this issue.
Sep 9, 09:20 EDT
Investigating - We are currently investigating an issue with our primary telephone number that is causing incoming calls not to connect. you can purchase all of our products, including the new Bike+, or chat with our Sales team on our website at www.onepeloton.com. For support, our team can be contacted by Chat at support.onepeloton.com.
Sep 9, 09:08 EDT
Sep 8, 2020

No incidents reported.

Sep 7, 2020

No incidents reported.

Sep 6, 2020

No incidents reported.