Investigating - We are currently investigating this issue. If you encounter a crash loop while setting up your Tread+, please follow these steps: 1. Factory reset the tablet (follow the steps for a soft factory reset detailed here https://support.onepeloton.com/s/article/21641387416212-Factory-Reset-Your-Peloton-Product) 2. Go through onboarding. If the screen starts to blink, turn the screen off by pressing the stop button. 3. Wait 24 hours 4. After 24 hours, reboot the Tread+
Oct 09, 2024 - 21:46 EDT
Identified - Team is still seeing elevated crash rates with latest release and working on an additional fix to release.
Sep 30, 2024 - 07:35 EDT
Monitoring - Team has released a fix for this issue in version 3.33.0. The update will be rolling out to devices over the next few days.
Sep 06, 2024 - 07:45 EDT
Investigating - We have identified an issue with the Peloton Watch App for WearOS (version 3.32.0) causing the app to crash under multiple scenarios. We have identified the root cause and are actively working on a fix for the issue.
Sep 04, 2024 - 18:14 EDT
Resolved -
This incident has been resolved.
Sep 26, 10:03 EDT
Investigating -
Members are reporting that they encountering a login error when trying to login to Facebook using the QR code. While the team investigates the issue, if you encounter this error, retry entering your username/password and two factor authentication.
Jun 26, 13:45 EDT
Completed -
The scheduled maintenance has been completed.
Sep 26, 00:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 21:30 EDT
Scheduled -
We will be performing an update on the Peloton platform between 9:30pm - 12:00am ET on Wednesday, September 25th. We take every effort to ensure a seamless experience for our members, but you may experience service interruption during this time.
Sep 25, 13:40 EDT