Peloton Status

Some Bike+ members reporting that timer and metrics are not working with GymKit.

Identified - The issue has been identified and a fix is being implemented.
Apr 22, 2024 - 13:27 EDT

Elevated platform detect errors on V1 bike

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 05, 2024 - 22:39 EDT

Investigating - We are currently investigating limited reports of platform detect errors and 0 metrics on the Peloton Bike for new installations. The team has identified a fix. If you are encountering this issue, and it is not resolved with a factory reset or after securing your cables, please contact member support to schedule a field repair.
Mar 14, 2024 - 16:05 EDT

Some V1 Bike members are experiencing a crash on launch

Identified - The issue has been identified and a fix has been released. Impacted members may need to perform a hard factory reset to fully recover. Instructions on how to factory reset your tablet can be found on support.onepeloton.com. Note: This will not result in a loss of your data.
Apr 03, 2024 - 18:11 EDT

Investigating - The team is investigating reports from some V1 Bike members that they are experiencing a crash on launch of the Peloton app.
Apr 03, 2024 - 08:21 EDT

Uptime over the past 90 days. View historical uptime.

Bike/Tread/App/Row Partial Outage

90 days ago

99.74 % uptime

Today

Member Login Operational

90 days ago

100.0 % uptime

Today

Live Classes Partial Outage

90 days ago

99.79 % uptime

Today

On Demand Classes Operational

90 days ago

99.96 % uptime

Today

Leaderboard Operational

90 days ago

100.0 % uptime

Today

Activation Operational

90 days ago

100.0 % uptime

Today

Peloton App Operational

90 days ago

98.49 % uptime

Today

Lanebreak and Entertainment Operational

Connected Fitness Tablets Operational

Hardware Operational

90 days ago

100.0 % uptime

Today

Website Operational

90 days ago

99.57 % uptime

Today

Peloton Site - (onepeloton.com) Operational

90 days ago

99.81 % uptime

Today

Peloton Apparel (apparel.onepeloton.com) Operational

90 days ago

100.0 % uptime

Today

Peloton Studio (studio.onepeloton.com) Operational

90 days ago

100.0 % uptime

Today

Peloton Support (support.onepeloton.com) Operational

90 days ago

100.0 % uptime

Today

Peloton Profile/Workout History (members.onepeloton.com) Operational

90 days ago

100.0 % uptime

Today

Peloton Returns (returns.onepeloton.com) Operational

90 days ago

100.0 % uptime

Today

Peloton Checkout (onepeloton.com/checkout) Operational

90 days ago

97.2 % uptime

Today

Contact Operational

90 days ago

99.99 % uptime

Today

Phone Operational

90 days ago

100.0 % uptime

Today

Chat Operational

90 days ago

99.98 % uptime

Today

Support Tickets Operational

90 days ago

100.0 % uptime

Today

Integrations Operational

90 days ago

99.9 % uptime

Today

Facebook Operational

90 days ago

100.0 % uptime

Today

Strava Operational

90 days ago

100.0 % uptime

Today

Fitbit Operational

90 days ago

100.0 % uptime

Today

Instagram Operational

90 days ago

100.0 % uptime

Today

Spotify Operational

90 days ago

100.0 % uptime

Today

Apple Music Operational

90 days ago

100.0 % uptime

Today

Affirm Operational

90 days ago

99.24 % uptime

Today

Checkout Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 23, 2024

No incidents reported today.

Apr 22, 2024

Bike+, Tread, and Row members may see their language selection reset on reboot.

Resolved - A software update has been rolled out that resolves this issue.
Apr 22, 09:18 EDT

Identified - We have received member reports that their language preference has been reset on reboot, and that they are unable to correct their language selection in the system settings menu. The team has identified fixes and expects to roll them out in a software update on 4/15. If you encounter this problem in the meantime, you can:
-Hold the power button down and shutdown the tablet
-Wait 30+ seconds
-Power the tablet on
-Select language in profile settings
Apr 12, 16:05 EDT

Intermittent issues receiving high fives

Resolved - This incident has been resolved.
Apr 22, 09:16 EDT

Investigating - A fix will roll out week of 4/15, and the team will monitor results.
Mar 24, 08:15 EDT

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

Some German Members Unable to Update Payment Method

Resolved - This incident has been resolved.
Apr 18, 11:51 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 11, 10:55 EDT

Investigating - We are currently investigating this issue.
Apr 9, 13:28 EDT

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

Apr 11, 2024

Apr 10, 2024

No incidents reported.

Apr 9, 2024

Some Members receiving "an error occurred while loading" message and unable to start a class

Resolved - This incident has been resolved.
Apr 9, 13:24 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 2, 17:26 EDT

Investigating - We are currently investigating this issue.
Mar 26, 11:52 EDT

Just Workout workouts not syncing to Strava

Resolved - This incident has been resolved.
Apr 9, 13:24 EDT

Update - Team has rolled out a fix and is monitoring. Just Workout workout's may take up to 5 minutes to reflect in Strava.
Mar 25, 15:56 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 25, 15:56 EDT

Problem loading Lanebreak level menu

Resolved - Root cause was identified and the problem has been resolved. Dashboard metrics are returning to normal. The team will continue to monitor.
Apr 9, 09:53 EDT

Update - The team is investigating an issue preventing members from accessing Lanebreak on Android 7.
Apr 9, 06:47 EDT

Investigating - We are currently investigating this issue.
Apr 9, 06:46 EDT

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