Investigating - We are currently investigating limited reports of platform detect errors and 0 metrics on the Peloton Bike for new installations. The team has identified a fix. If you are encountering this issue, and it is not resolved with a factory reset or after securing your cables, please contact member support to schedule a field repair.
Mar 14, 2024 - 16:05 EDT
Monitoring - This issue remains mitigated, and the team will be rolling out additional improvements over the course of the next 2 weeks. We will continue to monitor the issue closely until the issue is resolved.
Feb 01, 2024 - 16:53 EST
Unresolved incidents: Some members unable to activate account on Bike/Tread/Row/Guide hardware, Some Members using Apple Watch unable to see Heart Rate on Connected Fitness devices.
Resolved -
This incident has been resolved.
Mar 6, 13:30 EST
Update -
Team has released a new version of the Android App to fix this issue, members should update their to version 3.19.1 and re-enable their homescreen widget.
Mar 5, 21:04 EST
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 5, 14:26 EST
Update -
A fix has been identified and the team is working to prepare a new App version. Android members can prevent the crash by removing the weekly streak widget from their homescreen.
Mar 5, 09:41 EST
Identified -
The issue has been identified and a fix is being implemented.
Mar 5, 09:39 EST