Chat Issue

Incident Report for Peloton

Resolved

This incident has been resolved.

Posted May 11, 2021 - 19:56 EDT

Monitoring

Our chat partners have implemented a fix for Support chat and our support agents should now be available on chat at our support site https://support.onepeloton.com. We are monitoring the issue and will update this page if further issues arise. We apologize for any inconvenience.

Posted May 11, 2021 - 19:13 EDT

Investigating

We are investigating an ongoing issue with our chat platform that is causing incoming chats to disconnect before connecting with our agents.

Posted May 11, 2021 - 14:38 EDT

Update

We are continuing to monitor for any further issues.

Posted May 11, 2021 - 14:37 EDT

Monitoring

A fix for our chat platform has been implemented and we are monitoring the results.

Posted May 11, 2021 - 13:47 EDT

Investigating

We are currently investigating an issue with our chat platform that is preventing incoming chats from connecting with our agents.

Posted May 11, 2021 - 10:50 EDT

This incident affected: Contact (Chat).