Our chat partners have implemented a fix for Support chat and our support agents should now be available on chat at our support site https://support.onepeloton.com. We are monitoring the issue and will update this page if further issues arise. We apologize for any inconvenience.
Posted May 11, 2021 - 19:13 EDT
Investigating
We are investigating an ongoing issue with our chat platform that is causing incoming chats to disconnect before connecting with our agents.
Posted May 11, 2021 - 14:38 EDT
Update
We are continuing to monitor for any further issues.
Posted May 11, 2021 - 14:37 EDT
Monitoring
A fix for our chat platform has been implemented and we are monitoring the results.
Posted May 11, 2021 - 13:47 EDT
Investigating
We are currently investigating an issue with our chat platform that is preventing incoming chats from connecting with our agents.