Some members are reporting seeing a critical camera error on their Guide / camera functionality is not working.

Incident Report for Peloton

Resolved

This incident has been resolved.

Posted Oct 22, 2024 - 13:08 EDT

Monitoring

This issue has been fixed, and we are monitoring the results. If you encounter this issue, please update your Guide to the latest software.

Posted Oct 21, 2024 - 17:56 EDT

Identified

The root cause of this issue has been identified and a fix has been released. If you encounter this issue, please update your device to the latest software.

Posted Oct 21, 2024 - 12:38 EDT

Investigating

The team is investigating reports. Members that encounter this issue can factory reset their Guide in order to re-enable the camera / tracking capabilities.

Posted Oct 21, 2024 - 11:47 EDT