Issue with Bike Touchscreen Performance

Incident Report for Peloton

Resolved

We released an update to the Peloton Bike’s software on Monday evening, 5/13. This update improved the performance of the touchscreen and reduced the lagging issue reported by Members.

Posted May 15, 2019 - 10:10 EDT

Monitoring

We released an update to the Peloton Bike’s software on Monday evening, 5/13. This update is intended to improve the performance of the touchscreen and reduce the lagging reported by Members.

Posted May 14, 2019 - 12:07 EDT

Identified

Some Members have reported performance issues with their Peloton Bike touchscreen. The team is currently investigating these issues and we will have an update shortly.

Posted May 13, 2019 - 16:56 EDT

This incident affected: Bike/Tread/App/Row (Live Classes, On Demand Classes).