Bike+ FW update getting stuck at 2%

Incident Report for Peloton

Resolved

This incident has been resolved.

Posted Jan 08, 2024 - 14:27 EST

Update

This issue has been mitigated. A restart of the device will resolve any remaining members who encounter a stuck FW update on their Bike+.

Posted Jan 05, 2024 - 13:51 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 05, 2024 - 13:49 EST

Update

Reports of some Bike+ seeing SW update stuck at 2%. The team is investigating. If you encounter this issue, please restart the bike. When the update prompt appears, dismiss the prompt. A factory reset will resolve the prompt from reappearing. Note: Your workout data will not be impacted by a factory reset.

Posted Jan 05, 2024 - 13:02 EST

Investigating

We are currently investigating this issue.

Posted Jan 05, 2024 - 13:02 EST