Issue with Live Classes

Incident Report for Peloton

Resolved

This incident has been resolved.

Posted Jul 15, 2022 - 14:10 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 13, 2022 - 11:23 EDT

Identified

Our team has identified the cause of the issue, the live classes on the iOS, tvOS and Web do not display subtitles. We are now working on a fix to resolve this issues. If members are stuck in a buffer during live classes, please turn off subtitles in the live class as a temporary solution.

Posted Jul 06, 2022 - 16:37 EDT

This incident affected: Bike/Tread/App/Row (Live Classes, Peloton App).