Live and On Demand Classes
Incident Report for Peloton
This incident has been resolved. We apologize for any interruptions this may have caused to your workout.
Posted Oct 07, 2020 - 18:56 EDT
A small number of Members have reported issues joining a live or on demand class on their Peloton Bike. We’ve identified the issue and are working on a fix. In the meantime, Members can resolve the issue by updating their touchscreen:
- Tap on “Settings” on the top right corner of the touchscreen
- From the dropdown menu, select “Device Settings”
- Scroll down to “System” and select “About Tablet”
- Tap on “System Updates”
- Once you tap on “System Updates” the touchscreen will inform you of your “Software Update Status”
- If your Software is not up-to-date, the touchscreen will inform you that there is an update available and will prompt you to update to the latest software version
Posted Oct 07, 2020 - 14:06 EDT
This incident affected: Bike/Tread/Digital (Live Classes, On Demand Classes).