Team is investigating reports that QR code activation is failing for our members in Germany.

Incident Report for Peloton

Resolved

This incident has been resolved.

Posted Dec 16, 2024 - 11:59 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 13, 2024 - 13:40 EST

Identified

We have identified a root cause with an issue on the web for the German activation page. Team is working on a fix.

Members who encounter this issue may contact Member Support for resolution until a fix has been identified and released.

Posted Dec 13, 2024 - 12:10 EST

Investigating

We are currently investigating. Members who encounter this issue may contact Member Support for resolution until a fix has been identified and released.

Posted Dec 13, 2024 - 08:52 EST

This incident affected: Bike/Tread/App/Row (Activation).