Some Members are reporting an issue with the most recent software update not installing properly. Members have reported that factory resetting their device solves the issue. Factory resetting will not erase your workout history data, it will just reset your device to factory settings.
Bike Factory Reset instructions: 1. Turn the touchscreen off by holding down the power button and selecting “Shut Down”. OR ( disconnecting and reconnecting power cable) 2. Hold down the volume up button and keep holding 3. Press the power button on the touchscreen until the touch screen powers on and the Peloton logo will appear a) If the Android Recovery screen appears, skip to step 7. 4. A menu will appear to the left of the Peloton logo, with “Select Boot Mode” and the options “Recovery Mode”, “Fastboot Mode” and “Normal Boot”. 5. Use the volume up to navigate and the volume down to select. Navigate using the up volume key to “Recovery” and use the down button to select it. 6. You will see a screen with text that says “No command.” From this screen, hold the power button, tap the volume up button, then release the power button. This will allow access to the advanced system recovery menu. 7. Use the volume buttons to navigate to “Wipe All User Data / Factory Reset” and use the power button to select it. 8. Confirm by selecting “Yes --Delete All User Data. Once the data has been wiped, select “Reboot System Now.” 9. You will then be prompted to log in to your Bike using your username and password
Tread+ Factory Reset instructions: 1. Flip power switch off and wait until the screen shuts off (Red switch at the bottom of the Tread) 2. Hold down the volume up button and keep holding. 3. Flip power switch to turn the Tread back on while still holding down the volume up button. 4. When the touchscreen illuminated, release the Volume UP button. 5. Navigate up and down with the respective volume buttons. 6. Navigate to “Wipe Data/Factory Reset” and press and hold either of the volume buttons until the color changes to select it. 7. Use the volume buttons to navigate to “Yes”. 8. Press and hold either volume button until it changes colors. 9. Press and hold either volume button until it changes colors on reboot system now
If you are still experiencing an issue, we recommend connecting to a wireless hotspot instead of your home internet to help the update go through.
Posted Aug 18, 2023 - 14:03 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Please follow the steps below if you run into any issues.
Factory Reset Bike+/Tread/Row Instructions: 1. Turn the touchscreen off by holding down the power button and selecting “Shut Down”. OR ( disconnecting and reconnecting power button) 2. Hold down the volume up button and keep holding 3. Press the power button on the touchscreen until the touch screen will power on and the Peloton logo will appear 4. If the Android Recovery screen appears, Skip steps 5 to 7 and continue from step 8. 5. A menu will appear to the left of the Peloton logo, with “Select Boot Mode” and the options “Recovery Mode” “Fastboot Mode” and “Normal Boot”. 6. Use the volume up to navigate and the volume down to select. Navigate using the up volume key to “Recovery” and use the down button to select it. 7. You will see a screen with text that says “No command.” From this screen, hold the power button, tap the volume up button, then release the power button. This will allow access to the advanced system recovery menu. 8. Use the volume buttons to navigate to “Wipe All User Data / Factory Reset” and use the power button to select it. 9. Confirm by selecting “Yes --Delete All User Data. Once the data has been wiped, select “Reboot System Now.” 10. You will then be prompted to log in to your Bike using your username and password.
If you are still experiencing an issue, we recommend connecting to a wireless hotspot instead of your home internet to help the update go through
Posted Aug 17, 2023 - 20:05 EDT
Investigating
Some Members are reporting an issue with the most recent software update not installing properly. Members have reported that factory resetting their device solves the issue. Factory resetting will not erase your workout history data, it will just reset your device to factory settings.
Factory Reset Bike+/Tread/Row Instructions: 1. Turn the touchscreen off by holding down the power button and selecting “Shut Down”. OR ( disconnecting and reconnecting power button) 2. Hold down the volume up button and keep holding 3. Press the power button on the touchscreen until the touch screen will power on and the Peloton logo will appear 4. If the Android Recovery screen appears, Skip steps 5 to 7 and continue from step 8. 5. A menu will appear to the left of the Peloton logo, with “Select Boot Mode” and the options “Recovery Mode” “Fastboot Mode” and “Normal Boot”. 6. Use the volume up to navigate and the volume down to select. Navigate using the up volume key to “Recovery” and use the down button to select it. 7. You will see a screen with text that says “No command.” From this screen, hold the power button, tap the volume up button, then release the power button. This will allow access to the advanced system recovery menu. 8. Use the volume buttons to navigate to “Wipe All User Data / Factory Reset” and use the power button to select it. 9. Confirm by selecting “Yes --Delete All User Data. Once the data has been wiped, select “Reboot System Now.” 10. You will then be prompted to log in to your Bike using your username and password.
If you are still experiencing an issue, we recommend connecting to a wireless hotspot instead of your home internet to help the update go through
Posted Aug 17, 2023 - 16:28 EDT
This incident affected: Bike/Tread/App/Row (Member Login, Activation).