Some consumer & commercial members are encountering errors when creating new accounts.

Incident Report for Peloton

Resolved

This incident has been resolved.
Posted Feb 27, 2025 - 14:45 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 26, 2025 - 17:27 EST

Investigating

The team is currently investigating this issue. Until this issue is resolved, if you encounter an error during the account creation flow, turn the tablet off and then power the tablet back on. This will return you to the main login screen allowing you to proceed with creating an account.
Posted Feb 26, 2025 - 10:01 EST
This incident affected: Bike/Tread/App/Row (Member Login).